Refund Policy

1. Refund Eligibility

At Digigo, we strive to ensure customer satisfaction with all our digital products. However, we understand that there may be instances where a refund is necessary. Please read our refund policy carefully to understand your rights and our obligations.

2. Refund Request Process

To request a refund, please follow these steps:

1. Send an email to support@digigo.studio
2. Specify your email address or phone number used during registration
3. Provide the reason for your refund request
4. Include any relevant order information or transaction details

3. Refund Timeframe

A Refund Request will be deemed valid only if made within 14 days from the time of purchase. No refund request will be considered valid after 14 days of purchase.

4. Exceptions

Please note that no refund is applicable for digital products with less than 12 months of validity.

5. Refund Processing

Once your refund request is successfully processed and approved by Digital Goods, refunds shall be made to the original payment method (bank, mobile financial services account, or card) used for the purchase. The refund process typically takes 7 to 10 days from the date of approval.

6. Confirmation

Upon successful processing of your refund, a confirmation email will be sent to the email address associated with your account.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please don't hesitate to contact us at support@digigo.studio.